Privacy Policy

At R.M.Jones Pharmacy, we are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and NHS Wales policies. This privacy policy explains how we collect, use, and protect your personal information when providing healthcare services to you.

About Our Records

As a pharmacy in Wales, we may access and update your NHS Wales electronic health record* to provide safe and effective care. These records allow authorised healthcare professionals to access the most relevant and up-to-date information about your health.

We may hold and process the following personal information:

• Your name, date of birth, gender, address, and contact details.
• Your NHS number to correctly identify your health records.
• Details of your GP and any hospital appointments or referrals.
• Your current medical conditions, prescribed medications, and medical history.
• Results of tests and scans, hospital admissions, and discharge summaries.
• Documents such as care plans, clinic letters, and immunisation records.

How We Use Your Information

We use your personal information to provide and manage your healthcare services. This may include:

• Dispensing prescriptions and providing pharmacy services.
• Ensuring safe and effective medication use.
• Sharing information with NHS Wales and other healthcare providers to support continuity of care.
• Meeting legal obligations such as public health reporting.

Only healthcare professionals directly involved in your care and with a lawful reason to access your records will do so. Your data remains confidential and secure at all times.

Your Rights Under GDPR

Under GDPR and the UK Data Protection Act 2018, you have the following rights regarding your personal data:

• Access: You can request a copy of the information we hold about you.
• Correction: You can ask us to correct any inaccurate or incomplete information.
• Objection: You can object to the sharing of your records in certain circumstances.
• Restriction: You can ask us to limit how your data is used.
• Data portability: You can request that your information is transferred to another provider in a readable format.
• Opting out: If you do not want your health records to be shared electronically, you can request to opt out.

To exercise your rights or learn more, please contact us at Hay-on-Wye or visit https://rmjonespharmacy.com.

Opting Out of Data Sharing

If you do not wish for your records to be shared through NHS Wales’ secure electronic records system, you can contact us directly to discuss your preferences.

Please call us at 01497 821459 or use the contact form on our website at https://rmjonespharmacy.com. Our team will verify your identity and handle your request securely in accordance with GDPR and NHS Wales policies.

How We Protect Your Data

We take data security seriously and follow strict protocols to protect your personal information against unauthorised access, loss, or misuse. This includes:

• Encryption of data where appropriate.
• Strict access controls to ensure only authorised personnel can view your records.
• Regular staff training on data protection and patient confidentiality.
• Compliance with NHS Wales data security and ICO guidelines.

How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfil our legal and professional obligations. This follows NHS Wales guidelines for record retention periods. If you request data removal, we will consider this in line with legal requirements.

Contact Us

If you have any concerns or questions about how we handle your personal data, you can contact us at:

R.M.Jones Pharmacy
Hay-on-Wye
01497 821459
Email us