Terms & Conditions

Last updated: May 2022

AGREEMENT TO TERMS

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and R.M.Jones Pharmacy (“we,” “us” or “our”), concerning your access to and use of the https://rmjonespharmacy.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the Site and you must discontinue use immediately.

We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change.

It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are posted.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use the Site.

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the Site is our proprietary property. However, all source code, databases, functionality, software, website designs and graphics on the Site are owned or controlled by or licensed to Digitalpharm LTD. Some content, such as video, text, photographs, and logos contained therein (the “Marks”) are a mixture of content by us and by Digitalpharm LTD – all of which are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United Kingdom, foreign jurisdictions, and international conventions.

The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms and Conditions, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without express prior written permission by us or Digitalpharm LTD.

USER REPRESENTATIONS

By using the Site, you represent and warrant that:

(1) all registration information you submit will be true, accurate, current, and complete;

(2) you will maintain the accuracy of such information and promptly update such registration information as necessary;

(3) you have the legal capacity and you agree to comply with these Terms and Conditions;

(4) you are not under the age of 18

(5) you will not access the Site through automated or non-human means, whether through a bot, script, or otherwise;

(6) you will not use the Site for any illegal or unauthorised purpose;

(7) your use of the Site will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

PROHIBITED ACTIVITIES

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

THIRD-PARTY WEBSITES AND CONTENT

The Site may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”).

Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.

You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party.

You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

SITE MANAGEMENT

We reserve the right, but not the obligation, to:

(1) monitor the Site for violations of these Terms and Conditions;

(2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms and Conditions, including without limitation, reporting such user to law enforcement authorities;

(3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof;

(4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems;

(5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.

PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy posted on the Site. Please be advised the Site is hosted in the United Kingdom.

MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time.

We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.

We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors.

MISCELLANEOUS

These Terms and Conditions and any policies or operating rules posted by us on the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.

There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms and Conditions or use of the Site. You agree that these Terms and Conditions will not be construed against us by virtue of having drafted them.

You hereby waive any and all defences you may have based on the electronic form of these Terms and Conditions and the lack of signing by the parties hereto to execute these Terms and Conditions.

R.M. Jones Pharmacy

Model Publication Scheme

Freedom of Information Act 2000

Your Rights to Information

The Freedom of Information Act (FOI) 2000 provides members of the public with the right access information held by public authorities.  

Public authorities are required to routinely publish certain information to the public as part of its normal business activities. This is known as a publication scheme. 

The R.M.Jones Pharmacy Publication Scheme is designed to signpost individuals to information we proactively release as and when it becomes available. The aim of this is to explain what information the organisation makes available to the public and where possible to provide an easy method of accessing it.

The Publication Scheme contains seven classes of information, as follows, and information falling into each of these classes is published on our website:

• Who we are and what we do
• What we spend and how we spend it
• What our priorities are and how we are doing
• How we make decisions
• Our policies and procedures
• Lists and registers
• Services we offer

All the information we proactively release is available free of charge on request. Our publication scheme is a useful place to start if you’re looking for information about R.M.Jones Pharmacy, before making a Freedom of Information request.

Information that is not published under the FOI Publication Scheme can be requested in writing and the release of such information will be considered in accordance with the provisions of the FOI Act 2000.

To make a Freedom of Information request, please contact pharmacy@rmjones.com or write to:

Information Governance Lead

R.M.Jones Pharmacy

7-8 High Town

Hay-on-Wye

HR3 5AE

Who we are and what we do

R.M.Jones Pharmacy is an independent community pharmacy that provides general pharmaceutical services for the local community and surrounding areas. 

The superintendent pharmacist is Suzannah Jones. The directors of the pharmacy are Rod Jones, Suzannah Jones, Rebecca Armishaw, Emily Jones and Thomas Jones.

The pharmacy employs locum pharmacists, dispensary staff and medicine counter assistants. The pharmacy adheres to The National Health Service (Pharmaceutical Services) (Wales) contract commissioned by Powys Teaching Health Board. 

• R.M.Jones Pharmacy was formed in 1960. We are commissioned by Powys Teaching Health Board for the provision of NHS Services in line with the The National Health Service (Pharmaceutical Services) (Wales) Regulations 2020. 

• Our opening times, contact details and details of locations are published on our website, this information can be accessed via our website. 

• The following people hold roles of responsibility within the organisation:

Lead Pharmacist: Emily Jones

Pharmacy Superintendent: Suzannah Jones

Caldicott Guardian: Emily Jones

Information Governance Lead: Emily Jones

What we spend and how we spend it

R.M.Jones Pharmacy is paid by NHS Wales for delivering pharmaceutical services in line with the community pharmacy contract. 

What our priorities are and how we are doing

We are committed to providing patient centred care to the local community and expanding our provision of clinical services. 

We had a refit in 2024 to include an additional consultation room to expand and improve NHS service provision. 

How we make decisions

R.M.Jones Pharmacy directors have regular meetings regarding business matters.

Decisions in regard to the provision of NHS Services are made by the Pharmacy Superintendent in conjunction with the Lead Pharmacist. 

Our policies and procedures

• Our Policies and Procedures 

General policies and procedures in use within R.M.Jones Pharmacy include, but are not limited to:

• Information Governance

• Records Management

• Safeguarding

• Equality and Diversity

• Health and Safety

2) All policies and procedures are available for viewing upon request in writing, please contact the Lead Pharmacist, Emily Jones. 

3) If you have a complaint or concerns about the service you have received from R.M.Jones Pharmacy or any of the staff working in the organisation, please let us know. We operate a complaints procedure as part of the NHS system. Our complaints system meets national criteria. 

4) A copy of our complaints procedure is available on request in writing. This will give you all the information and contact details needed to lodge a complaint.

Lists and registers

• A register of pharmacists and technicians can be obtained from https://www.pharmacyregulation.org/

1. R.M.Jones Pharmacy operates CCTV cameras in the pharmacy.

The services we offer

• We provide the following NHS-funded services 

Seasonal flu vaccination service

Prescribing Services

Emergency medicines supply

Emergency Contraception

Sore Throat Test & Treat Service

Common Ailments Scheme

Help Me Quit

Prescription collection from local General Practices

Discharge Medicines Review